Reference

How Our Policies Apply to Your Account

These terms set out the rules that govern your account on viochas, including how we handle your data, what conditions apply to wallet transactions via DANA, OVO, or GoPay, and how you can contact us if something needs to change.

Account RulesDANA, OVO, GoPay Wallet TermsData Handling PolicyEligibility by RegionContact for Policy Requests
viochas How Our Policies Apply to Your Account
HOW WE HANDLE THIS

Security, Data and Account Integrity on viochas

We handle account security and data through a set of specific, consistent practices rather than broad promises. Your account details, transaction history, and wallet linkages are stored with encryption in transit and at rest. We do not sell your information to third parties. Here is how we operate across four key areas.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security Practices

Login events trigger an OTP to your registered mobile number. If the OTP does not match, access is blocked. We recommend keeping your registered number current in account settings.

Data Retention and Access

We keep account and transaction data for as long as your account remains active, plus a standard post-closure period. You can request a data summary by contacting support with your account email.

Who to Contact for Changes

To update personal details, request data deletion, or dispute a policy decision, contact support via live chat or email with your account ID. We confirm receipt and respond with a reference within one working day.

CONTACT PATHS

Reach Us for Any Policy Question

If you have a question about how a specific term applies to your account, need to request a copy of your stored data, or want to flag a discrepancy between your wallet name and account details, our support team handles all of these. Use the channel that suits you — live chat is the fastest route for urgent account matters.

Team online

Live Chat

Open the chat window from any page. This is the direct route for account policy questions, wallet name mismatches, or withdrawal holds tied to verification steps.

Email Support

Send a detailed message if your question involves data requests, account review, or a formal policy dispute. We respond to email threads with a reference number for tracking.

Account Help Centre

The help section inside your account dashboard covers common policy scenarios — including how GoPay and OVO verification works and what happens if a transaction is flagged.

Answers to Common Legal and Policy Queries

These are questions we hear most often about account terms, data handling, and how our policies apply to wallet-based transactions in Indonesia.

Access depends on local law. We advise checking whether online gaming is permitted in your region before opening an account. Availability is limited to eligible regions only.

This is a verification step to confirm ownership before funds are released. Mismatched names will cause the withdrawal to pause until identity is confirmed via support.

Contact our support team via live chat or email with your registered account email address. We will compile and send a summary, typically within a few working days.

We retain transaction and identity data for a standard period after closure, as required for financial record-keeping. You can ask support for details on the specific retention window.

Yes. All wallet transactions — GoPay, OVO, DANA — fall under the same payment terms. The verification and record-keeping rules are consistent regardless of which wallet you use.

We post a notice when terms change. Continuing to use your account after the update date means you accept the revised terms. We do not apply new terms to past transactions.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.