Reference

How viochas Handles Your Personal Information

This page tells you exactly what data we collect when you use viochas, why we collect it, and how we keep it safe — covering everything from account registration to wallet transactions via DANA, OVO and GoPay.

Account data protectionWallet transaction privacyYour right to access and delete dataCookie controls explainedContact us to update your records

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HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use SSL encryption across the entire viochas platform, which means data moving between your device and our servers — including your DANA, OVO or GoPay wallet interactions — is encrypted in transit. Cookies on our site are used to maintain your logged-in session and remember your lobby preferences; you can manage cookie settings through your browser at any time. Our internal access controls mean only authorised staff can view account-level personal data, and those access events are logged. If you believe there has been unauthorised access to your account, contact support immediately through live chat so we can lock the account while we investigate.

SSL Encryption All data between your device and our servers travels over SSL. This covers login, account funding via DANA or OVO, and any personal detail you submit through account settings.

Cookie Management We use session cookies to keep you logged in and functional cookies to save your lobby state. You can clear or block these through your browser settings without losing your account.

Data Retention Policy Account records are kept while your account is open and for a set period after closure, as required by applicable law. You can request early deletion where the law allows.

Access Requests You have the right to ask what data we hold about you, request corrections, or ask for a full copy. Raise this through live chat or email with your registered account address.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to access, correct or remove personal data we hold, our support team is the right starting point. Submit a request through any of the channels below and we will confirm receipt and respond within the timeframe required under applicable law. Include your registered email address so we can verify your identity before processing any data request.

What Information We Hold and Why

viochas Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with viochas, we collect the details you provide during registration — name, email address, date of birth and contact number. If you fund your account through DANA, OVO or GoPay, our payment processor receives your wallet identifier to complete that transaction;

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we do not store your full e-wallet credentials on our servers. We also log device type, IP address and session data each time you access the lobby. This operational data helps us detect unusual login activity and keep your account secure. Where you give us consent,
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we may use your email address to send account-related notices. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors is limited to what is needed to verify and complete your deposit or withdrawal request. Retention periods vary
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by data type: account records are held while your account remains active and for a period after closure as required by applicable law. Players in Bekasi and elsewhere in Indonesia can request a copy of their held data or ask for corrections at any time by
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contacting our support team. Availability of all features depends on local law and the eligible regions in which we operate.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on viochas

Below are the questions we hear most often around data, account privacy and your rights as a viochas account holder. If your question is not covered here, our support team can answer it directly through live chat or email.

We collect your name, email address, date of birth and contact number at registration. If you deposit via DANA, OVO or GoPay, the payment processor also receives your wallet identifier to complete the transaction.

We do not sell your data to third parties. We share only what is necessary with payment processors — such as your DANA or GoPay wallet reference — to complete a deposit or withdrawal.

Contact our support team via live chat or the support email address in your account settings. Include your registered email so we can verify your identity before releasing any records.

Yes. You can submit a deletion request through live chat or email. We will process it in line with applicable law, which may require us to retain certain records for a defined period after account closure.

We use cookies to keep your session active and save lobby preferences. You can manage or block them through your browser settings at any time without affecting your account credentials.

Account data is held while your account remains open and for a further period after closure as required under applicable law. You can ask for details on specific data types by contacting support.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How viochas Handles Your Personal Information

Data Handling, Cookies and Account Security

Reach Us About Your Privacy

Common Questions About Your Privacy on viochas

01 What personal data does viochas collect when I open an account?

02 Does viochas share my data with third parties?

03 How do I request a copy of the data viochas holds about me?

04 Can I ask viochas to delete my personal data?

05 How does viochas use cookies and can I turn them off?

06 How long does viochas keep my account information?

Privacy Policy

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